Every piece will have different care instructions based on their function. Even if our pieces are dishwasher and microwave-safe, we suggest hand washing and avoiding the microwave to increase longevity.

If you have any questions about your piece, please email orders@balsamandco.com

All sales are final, we do not accept returns. If you have any questions, please contact hello@balsamandco.com

We don’t typically do custom orders. Since everything is handmade, a lot of time goes into product development (and trial and error!). That being said, sometimes we can make acceptions. Please send us an email with what you are thinking and we can see what can be done!